Privacy Policy
Last Updated: January 2024
Introduction
This privacy policy explains how keen-heron collects, uses, and protects personal information you provide when using our website and services. We are committed to ensuring your privacy is protected and that any information you share with us is handled in accordance with UK data protection legislation.
Information We Collect
When you contact us or use our services, we may collect the following types of information:
- Personal identification information including name and email address
- Details about your benefits or pension circumstances that you choose to share
- Correspondence you send to us through email or contact forms
- Technical information about your visit to our website, including browser type and IP address
How We Use Your Information
We use the information we collect for the following purposes:
- To provide the legal services you have requested
- To communicate with you about your case or inquiry
- To improve our website and service delivery
- To comply with legal obligations and professional conduct requirements
We will not use your personal information for marketing purposes without your explicit consent.
Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage systems, access controls, and regular security assessments.
However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information transmitted online.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With government agencies or benefits authorities as necessary to process your claim
- With your explicit consent for a specific purpose
- When required by law or to comply with legal processes
- To protect our rights, property, or safety, or that of our clients or others
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it.
Your Rights
Under UK data protection law, you have the following rights:
- The right to access personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information in certain circumstances
- The right to object to processing of your information
- The right to request transfer of your information to another party
- The right to withdraw consent where we rely on it for processing
To exercise any of these rights, please contact us at [email protected].
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Information
If you have questions or concerns about this privacy policy or how we handle your personal information, please contact us at [email protected].