GDPR Compliance
Last Updated: January 2024
Our Commitment to Data Protection
keen-heron is committed to protecting your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This page outlines how we comply with these regulations and your rights under them.
Lawful Basis for Processing
We process personal data only when we have a lawful basis to do so. The lawful bases we rely on include:
- Consent: When you have given clear consent for us to process your personal data for a specific purpose
- Contract: When processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- Legal obligation: When we must process your data to comply with the law
- Legitimate interests: When processing is necessary for our legitimate interests or those of a third party, provided your rights do not override those interests
Your GDPR Rights
Under GDPR, you have the following rights regarding your personal data:
Right to Access
You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.
Right to Rectification
You have the right to request correction of any personal data you believe is inaccurate or incomplete.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
Right to Restrict Processing
You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to request transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to our processing of your personal data where we are relying on a legitimate interest, and there is something about your particular situation that makes you want to object.
Rights Related to Automated Decision Making
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
How to Exercise Your Rights
If you wish to exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month, though this may be extended by two further months where necessary, taking into account the complexity and number of requests.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the data or to exercise any of your other rights.
Data Protection Officer
For questions about how we process your personal data or to exercise your rights, you can contact us at [email protected].
International Data Transfers
We do not transfer your personal data outside the United Kingdom. Should this change in the future, we will ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
Data Breach Notification
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and, where feasible, within 72 hours of becoming aware of the breach.
Right to Complain
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly. You can contact the ICO at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
Updates to This Policy
We may update this GDPR compliance statement from time to time. Any changes will be posted on this page with a revised date. We recommend reviewing this page periodically to stay informed about how we protect your data.